Will I receive a Reservation Confirmation?
Immediately following the completion of your reservation, you will receive an Email Confirmation that contains your Jazz Cruises Reservation Number and reservation details.
Approximately 4 months prior to sailing, Jazz Cruises will send out a 'Get Ready' guidebook. This 'Get Ready' guidebook will highlight what to expect on your upcoming cruise.
Also included in this document, you will find your Celebrity Cruise Line Reservation Number. This number will allow you to complete your Pre-Boarding Check-In, purchase Drink Packages and Wi-Fi Packages, schedule excursions, book spa appointments, and make Specialty Restaurant dining reservations.
What are the age requirements for this cruise?
Passengers traveling alone must be 21 years of age or older on the date of embarkation. Passengers who are between the ages of 18-20 are permitted to sail if they are accompanied by an adult 21 years of age or older in the same stateroom. Guests who are 17 years of age and under are not permitted to sail on our cruises.
How do I update my method of payment, view cruise balance, etc.?
You can view or make changes to your reservation by logging into your account and following the prompts. If you wish to speak with one of our expert team members, please call us at 888.852.9987 and we would be happy to make any updates for you. You can also email us at [email protected]. We’re here to help!
If I booked a reservation over the phone, how do I access my online account?
Click the “My Account” button at the top of our website. Then you will click on “Reset Password” and follow the prompts accordingly. You will need to enter the e-mail address that you provided during the booking process. If you have any questions, please don't hesitate to contact us.
Will I receive physical mail from Jazz Cruises, LLC?
We no longer send physical mail to our guests. All communication will be sent via email and any programs, potential gifts, etc., will be distributed on board the ship.